To cancel a booking made through our website, in-person, phone call or our partner channels, you must send to us a written notice of cancellation email as follows:
- Written notice to be sent from your registered email address (if any) to firstname.lastname@example.org
- Clear instruction/request to cancel the reservation.
For all reservations originating from travel agencies such as Booking.com or AirBNB.com – such requests shall be made via respective partner channel only.
Guest receives full refund if cancellation occurs more than 5 days before arrival: No refunds within 5 days of arrival.